FAQs for ELVE Gadgets

 

  1. What payment methods do you accept?
    We accept major credit cards, PayPal, and other secure payment options during checkout.

  2. Do you offer international shipping?
    Yes, we ship worldwide. Shipping times and fees vary by location. Please refer to our Shipping Policy for more details.

  3. How long does it take to process an order?
    Orders are typically processed within 1-2 business days. You’ll receive a confirmation email once your order has been shipped.

  4. Can I track my order?
    Yes, once your order is shipped, we’ll send you a tracking number via email so you can monitor your delivery.

  5. What is your return policy?
    We offer a 30-day return policy on most items. Products must be in their original condition and packaging. For full details, check our Refund Policy.

  6. What should I do if I receive a damaged or faulty product?
    If you receive a damaged or defective product, please contact our customer service within 7 days of receiving your item, and we will assist with a replacement or refund.

  7. Do I need to create an account to make a purchase?
    No, you can check out as a guest. However, creating an account allows you to track orders, save shipping information, and earn loyalty points.

  8. How does the ELVE Loyalty Club work?
    By joining our Loyalty Club, you earn points with every purchase that can be redeemed for discounts, exclusive rewards, and special offers. Signing up is free and easy!

  9. Do you offer discounts or promotions?
    Yes! We frequently run promotions and offer discounts to our subscribers. Sign up for our newsletter or follow us on social media to stay updated.

  10. What should I do if I entered the wrong shipping address?
    If you’ve entered the wrong shipping address, contact our customer support as soon as possible. We’ll do our best to update the address before your order is shipped.

For further questions, feel free to contact us at support@elvegadgets.com. We're here to help!